Lexacom lightens the load with innovative new transcription services


Partnerships with leading providers offer clients a flexible typing resource at the touch of a button

Digital dictation provider, Lexacom has launched a new range of fully-integrated transcription services in partnership with leading providers to offer clients a flexible typing resource at the touch of a button.

Lexacom’s new service is the first of its kind to offer highly-customisable, on-demand transcription services, which are as easy to access as in house admin support and can be set up in a few simple clicks.

Working in partnership with carefully-selected transcription partners, including Accuro and preScribe, Lexacom’s customers can securely access approved transcription services any time or all of the time - as easily as sending to their in-house secretarial team.

“We’ve taken a fresh look at outsourced transcription,” said Lexacom managing director, Dr Andrew Whiteley.

“We’ve designed our system so that it integrates seamlessly with our transcription partners – putting clients in the driving seat when it comes to managing their resources.

“We all know that, no matter how well we plan, there are times when in-house resources are stretched. Whether that’s due to extra demand, staff shortages, holidays or sickness, it can be difficult to foresee when extra support might be needed. That’s why we wanted to create a service that offers choice and total flexibility, enabling clients to call on an extra resource exactly when they need to.”

The first services to launch are Accuro and preScribe. Both provide specialist medical and legal typing services with panels of highly-trained transcribers, offering an on-demand service to respond to the changing needs of the client.

Once they have set up the service, Lexacom clients can easily select either their secretarial team or an outsourced transcription provider to transcribe dictations, anytime or all the time. With no set-up fees, clients only pay for what they use - so there’s no wastage when they don’t need the service.

“We only work with carefully-selected suppliers who offer the same high level of security and customer service that our clients expect,” said Dr Whiteley.

“We are delighted to be working with Accuro and preScribe to be able to offer new and existing clients high-quality transcription services that will help to further enhance our clients’ efficiency and make their lives easier.”

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More transcription partners are due to be announced in the coming weeks.